Managing Features Better with Feature Packs
Athena is designed with an extensible architecture, making it easy for you to upgrade or add new features. You don’t have to wait for—and invest in—new major product releases. Instead, Athena lets you upgrade incrementally by adding device management functionality with plug-in services that have been thoughtfully organized into feature packs. All Athena features are offered this way, so you can easily deploy the features that make the most sense for your enterprise.

Athena feature packs deliver capabilities such as:

Interactive Support
Remotely troubleshoot, diagnose, repair, and remote control deployed devices. See what the end-user sees, right as it happens including stylus and keyboard input. This improves the efficiency of IT and help-desk personnel, and reduces the need to unnecessarily box and ship devices to a repair/service center. Lets your help desk access and control the file system, registry, processes, phone metrics, and networking details.

Asset Reporting
Identify, discover, and catalog all deployed devices. Gather extensive details on device hardware, software, and status, which are collected and transmitted up to a central server on a configurable schedule. Provides information on your mobile devices—numbers of devices, serial numbers, model numbers, and amount of RAM, phone numbers—as much information as you need.

Software Provisioning
Simplify and streamline the centralized staging, distribution, and maintenance of software applications and updates. Distribute and apply pre-configured device settings to maintain common device configurations. Keep devices up-to-date automatically without the need for end-user interaction. Gives you the ability to detect corrupt applications. Reports provisioning results back to the management system.

Advanced Security
Breathe easier with features that protect company assets when devices are lost or stolen. Provides lock and wipe features, and application lockdown. Restrict what device applications end-users are allowed to run to prevent non-productive device utilization or unnecessary help-desk support calls when users curiously explore device features. Can be configured with rules—for example, if a device misses several regularly scheduled communications, it can be automatically locked or wiped.